Your data protection is our top priority

1. Introduction and Scope of Policy

ggk22 ("we", "our", or "ggk22") is a trusted online casino and sports betting platform in Bangladesh. We believe that your personal privacy is a fundamental right, and earning and maintaining your trust is our primary responsibility.

This privacy policy ("Policy") applies to the ggk22 website, mobile application, and all related services. By using our platform, you agree to the terms of this policy.

This policy describes:

• What types of information we collect and how we collect it
• How the collected information is used and stored
• Circumstances under which information is shared with third parties
• The measures we take to protect your information
• Your rights and how to exercise them

2. Information We Collect

ggk22 collects certain types of information to provide its services. This information falls into two main categories: (a) information you provide, and (b) information collected automatically.

2.1 Information You Provide

Information you directly provide during account registration and use of our services:

• Identity information: Full name, date of birth, national ID number or passport number — for age verification.
• Contact information: Email address and mobile number — for account management and security.
• Financial information: Payment method details (bKash, Nagad, Rocket, Upay or bank account number) — for processing transactions.
• Address information: Residential address — for ensuring legal compliance.
• Support communications: Messages and requests you send via live chat or email.

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• Device and technical information: IP address, browser type, operating system, and device identifier.
• Usage information: Pages visited, time spent, click patterns, and preferred games.
• Cookies and tracking: Session cookies, preference cookies, and security-related tracking tokens.
• Gaming activity: Betting history, game results, and account transaction records.

3. Purpose of Using Information

ggk22 uses collected information for specific, lawful purposes. The table below details the main purposes for which we use your information:

4. Sharing Information with Third Parties

ggk22 does not sell your personal information or share it with unauthorized parties for commercial purposes. However, in certain circumstances we may share your information with the parties listed below:

• Payment providers: Only the transaction information necessary to complete transfers via bKash, Nagad, Rocket, Upay, and bank transfers with the relevant financial institutions.
• Technology partners: Verified technology providers who operate the platform, working under strict confidentiality agreements.
• Law enforcement agencies: In response to valid legal orders, court directives, or government requests, in compliance with applicable law.
• Emergency safety situations: When urgently needed to protect someone's life or property.

When sharing information with third parties, we ensure they comply with our privacy standards and that your information remains secure.

5. Cookies and Tracking Technologies

ggk22 uses cookies and similar technologies to improve the performance of our website and services and to personalize your experience.

5.1 Types of Cookies

• Essential cookies: These are necessary to ensure the core functionality of the platform and to maintain secure login sessions.
• Preference cookies: Store your language preference, theme settings, and other personalized settings.
• Analytics cookies: Collect anonymous statistics to help us understand which parts of the platform are used most.
• Security cookies: Help prevent fraud and unauthorized access.

5.2 Cookie Controls

You can disable most cookies through your browser settings. Please note that disabling essential cookies may affect some important platform functionality. See your browser's help section for more details.

6. Data Security Measures

ggk22 applies industry-standard technical and administrative measures to keep your information secure. Our security framework consists of the following elements:

• SSL encryption: All data transfers are secured through SSL/TLS encryption, keeping communication between your browser and our servers safe.
• Secure server infrastructure: Your information is stored in high-security data centers with both physical and digital security measures in place.
• Access controls: Only authorized personnel can access your information, and every access is logged.
• Regular security audits: Security audits are conducted regularly to identify vulnerabilities.
• Staff training: All our staff receive regular training on data protection.
• Data backups: Regular secure backups of your information are maintained so that data is not lost in the event of a technical issue.

While we make every effort to protect your information, no digital system can guarantee complete security. You are also advised to keep your account password secure and not share it with anyone you do not know.

7. Data Retention and Deletion

ggk22 retains your information only for as long as necessary — or for as long as required to meet legal obligations. The key data retention principles are:

• Active accounts: Your information is retained for as long as your account remains active.
• Financial records: Transaction records are retained for a defined period after account closure for legal compliance purposes.
• Account closure: Upon account closure, personal information beyond legal obligations is deleted.
• Backup data: Removing information from secure backups may take some additional time.

8. Your Rights

You have the following rights regarding your personal information:

• Right of access: You can find out what information we have collected about you and request a copy of that information.
• Right to rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, except for information retained under legal obligations.
• Right to restrict processing: In certain cases you can request that the processing of your information be limited.
• Right to data portability: You can request your information in a structured, easily readable format.
• Right to object: You can object to your information being used for a specific purpose.

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat support.

9. Protection of Minors

ggk22 services are intended only for persons aged 21 or older. We do not knowingly collect any information from minors.

We conduct an age verification process at the time of each account registration. If we have reliable information that a user is under 21 years of age, we will immediately delete their account and any collected information.

If you believe a minor has registered on our platform, please notify our support team immediately.

10. Changes to the Policy

ggk22 may update this privacy policy from time to time — due to changes in our services, legal requirements, or advances in security technology.

• Notification: For significant changes, we will send a notification to your registered email or on the platform.
• Effective date: After each update, the "Last updated" date at the top of the policy will change.
• Consent: Continuing to use the platform after changes means you have agreed to the updated policy.

We recommend that you visit this page regularly to stay informed about the latest privacy policy.

11. Contact Us

If you have any questions, requests, or concerns about the privacy policy, do not hesitate to contact us. Our dedicated support team is always ready to assist you in Bengali.

Related Policies

Along with this privacy policy, please also read our other important policies:

• Terms & Conditions — The overall terms of using ggk22.
• Responsible Gaming — Learn about safe and responsible gaming practices.
• FAQ — Find answers to common questions.